7 – Revolutionizing Technology Support: The Proactive Approach with SD Tech’s Shane Mishler

Your host, Liudmila Kiseleva, talks with the COO and Vice President of SD Tech, Shane Mishler. Shane’s interest in the Internet of Things (IoT) space was sparked by his passion for video gaming. He started gaming at a young age and eventually became involved in competitive gaming. As he got older, he began learning about computers and how they worked. This led him to start piecing together computers and eventually start SD Tech.

SD Tech initially provided break-fix support, where they would reactively assist clients when something went wrong with their technology. However, over the past 10 years, they have shifted their focus to managed services. They now position themselves as strategic partners to their clients, taking a proactive approach to assisting and managing their technology. The goal is to give clients the time and freedom to focus on their core business and make money, while SD Tech handles their technology needs.

Shane discusses the importance of relationships and communication in their business. He emphasizes that just like in personal relationships, successful partnerships require strong communication as a core pillar. They prioritize taking care of their current clients and supporting them, which has led to organic growth over the past 20 years.

When asked about preventive measures, Shane emphasizes the importance of creating a stable network for clients to manage their daily operations. While cybersecurity is crucial, a stable network is the first step in ensuring a business can function smoothly.

To learn more about Shane’s work, click HERE and HERE.

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Want to learn more about Liudmila’s work? Check out her website HERE.